Spirit Airways despatched a six-year-old unaccompanied minor on the incorrect flight on Thursday.
The kid had departed from Philadelphia and was going to go to his grandmother Maria Ramos in Fort Myers, Florida, however ended up about 4 hours away in Orlando.
“They advised me, ‘No, he’s not on this flight. He missed his flight.’ I mentioned, ‘No, he couldn’t miss his flight as a result of I’ve the check-in tag,’” Ramos advised WINK News. “I ran contained in the airplane to the flight attendant and I requested her, ‘The place’s my grandson? He was handed over to you at Philadelphia?’ She mentioned, ‘No, I had no youngsters with me.’”
Ultimately, her grandson known as her and defined the place he was.
Spirit Airways provided to reimburse Ramos for the lengthy drive, however she needs solutions about the way it occurred.
“I need them to name me. Let me understand how my grandson ended up in Orlando. How did that occur? Did they get him off the airplane? The flight attendant – after mother handed him with paperwork – did she let him go by himself? He jumped within the incorrect airplane by himself?” requested Ramos.
In an announcement, Michael Lopardi from Spirit Airways advised WINK that the boy was not left unattended at any level through the journey.
“On Dec. 21, an unaccompanied baby touring from Philadelphia (PHL) to Fort Myers (RSW) was incorrectly boarded on a flight to Orlando (MCO). The kid was all the time beneath the care and supervision of a Spirit Crew Member, and as quickly as we found the error, we took instant steps to speak with the household and reconnect them. We take the security and duty of transporting all of our Company severely and are conducting an inner investigation. We apologize to the household for this expertise.”