A couple of months in the past, studies started surfacing that some Google Drive desktop app customers had apparently lost months worth of files. Google help boards obtained quite a few posts from panicked customers, and the corporate itself wasn’t providing a lot readability into what occurred, solely suggesting that customers chorus from shifting any recordsdata.
Additionally: The top cloud storage services you can buy
Now Google is explaining what occurred, and providing up a solution to restore the lacking recordsdata. In a post on the company’s community support forum, two fixes have been offered – one utilizing the precise Drive app and one utilizing a command line interface. Whereas a short lived repair posted by a person within the help discussion board labored for some folks, the Google suggestion appears to be working for everybody who tries it.
For the primary technique, Google says, begin by ensuring you may have the newest model of the desktop app – 220.127.116.11 or larger. To see what model you are operating, click on on the settings gear within the desktop app, then “about.” When you have the newest model, open Drive after which maintain the shift key and click on settings. From there, click on Get well from backups.
Whereas restoration is working, you may see both a message that restoration has began, or one that claims no backups discovered. For those who see the previous, you may finally see a message that claims restoration is full, during which case your recordsdata needs to be restored, or one that claims not sufficient disk area. For those who see the second message, you may have to unlock area and run the identical operation once more.
When that course of is finished, there needs to be a brand new desktop folder known as Google Drive Restoration containing the unsynced recordsdata.
For those who get the message that no backup is discovered, Google says to submit suggestions by way of the app with the hashtag “#DFD84” and ship diagnostic logs.
The second technique, utilizing the command line, is helpful when you have your backup in one other location otherwise you wish to restore the recordsdata to a selected location.
To carry out that restoration technique in Home windows, open the command immediate and run the command
“C:Program FilesGoogleDrive File Streamlaunch.bat” –recover_from_account_backups.”
The device will run silently, Google says, and you may know it is executed when GoogleDriveFS.exe is not operating in Job Supervisor. As with the primary technique, a brand new folder might be created on the desktop together with your lacking recordsdata.
For the Mac model of the second technique, open the terminal software and enter
“/Functions/Google Drive.app/Contents/MacOS/Google Drive” –recover_from_account_backups
If these strategies nonetheless do not work, Google suggests reaching out to support directly.